I enjoyed reading your “Comment” page in this months Country Lines. I found your plea to “delay further implementation of customer choice until 2008” fascinating. Our personal experience with GLE has been horrible on two fronts: terrible internet service and terrible propane service. Bad internet service due to continual disconnects and bad propane service due to GLE refusing to re-fill our tank during the coldest week this past winter after paying our bill in full. Upon return from Florida in February ice had formed in our toilet bowls. Your customer service representative kindly let us know that a propane refill would not be available for another “one to two weeks”. When I called to cancel the propane service- your customer service rep did not even bother to ask why we were leaving. Although our electric service has been fine with GLE – I am looking forward to the day when we can switch due to the failure of GLE in the other two areas.
Also a thank you for introducing our family to two companies who provide excellent service with both propane service and internet access. I pay more for both services but happily so. I would not even consider switching from Spectrum Communications of Gaylord (internet) and Gaylord Gas (propane) after the excellent service we have received.
I find this electric monopoly despicable and would respectfully advise GLE to put their customers first if they have any hope of longevity. Mr. Peters, I am sure you are a good person with good intentions – but you need to know that your article drew my ire and maybe you can pass our situation on to the powers that be. We are lost customers – but maybe you can save a few more in the future.
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